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Vista Users of eLibrary – Accessing TIF and WordPerfect Files (as of 9/30/2008)

We have identified an issue with some Vista users of eLibrary TIF and WordPerfect files. We are working on a long-range solution and have identified the following interim workaround, to view TIF Image files and WordPerfect files. [TIF image files scanned by FERC are labeled “Image”; TIF files submitted on CD or through eFiling are labeled “TIF”.]

Please note that you must use the regular eLibrary site for this interim workaround; do not use the eLibrary Alternate Site.

From the Search Results for Advanced, General, Docket, and Daily Searches, click on ‘File’ to go to the File List.

For TIF images, from the File List, check:

The ‘Range’ box and enter the pages nos. wanted in the ‘from’ and ‘to’ boxes or
The ‘All’ box to the right of the ‘Range’ section, if you want to view the entire document [Do not click the ‘All’ box to the left of the word ‘Image’.] or
The boxes in front of the individual page numbers wanted.

Then click ‘View’ at the bottom. It will launch the NetVue viewer and will display the requested pages.

For WordPerfect documents, from the File List, check the box to the left of the WordPerfect file name. Then click ‘View’ at the bottom. It will launch the NetVue viewer and will display the file.

If you experience other eLibrary problems related to Vista:

The public should contact FERC Online Support (202-502-6652, or toll-free at 1-866-208-3676; e-mail: ferconlinesupport@ferc.gov)
FERC staff should contact the IT Support Center.

We apologize for the inconvenience.

Notice - Order No. 702