Enbridge Pipelines (AlaTenn) L. L. C.
FOURTH REVISED VOLUME NO. 1
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Effective Date: 07/01/2003, Docket: RP03-516-000, Status: Effective
First Revised Sheet No. 192 First Revised Sheet No. 192 : Effective
Superseding: Original Sheet No. 192
GENERAL TERMS AND CONDITIONS (Continued)
34. ORDER NO. 497 and 497-A COMPLIANCE INFORMATION AND
34.1 Shared Personnel and Facilities
Information on any operating facilities or operating
personnel that AlaTenn shares with any of its marketing
affiliates is available on its Internet web site at
www.enbridgepartners.com under Informational Postings.
34.2 Standards of Conduct
Transporter will apply FERC Order No. 497 standards of
conduct and reporting requirements to its marketing
affiliate(s), including Merchant, as applicable.
34.3 Shipper Complaint Procedures
Customers are encouraged to resolve any disputes informally
with their designated customer representative. A formal
complaint concerning any transportation service offered by
Transporter shall specifically state that it is a complaint
under Order No. 497 or 636 and shall be directed, in
writing, to the