K N Interstate Gas Transmission Co.
Second Revised Volume No. 1-B
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Effective Date: 03/03/1995, Docket: MT95- 6-000, Status: Effective
Fourth Revised Sheet No. 53 Fourth Revised Sheet No. 53 : Superseded
Superseding: Third Revised Sheet No. 53
GENERAL TERMS AND CONDITIONS FOR SERVICES - continued
24. ORDER NO. 497 AND 497-A COMPLIANCE INFORMATION AND PROCEDURES
24.1 SHARED OPERATING PERSONNEL OR FACILITIES.
Transporter has three marketing affiliates, K N Gas Marketing,
K N Gas Supply Services, Inc., and Anthem Energy Company, L.P.,
which conduct transactions with Transporter. Transporter does
not share any operating personnel with its marketing affiliates.
Certain directors of Transporter are also directors of the
marketing affiliates. Transporter and its marketing affiliates
share certain administrative and support services, as well as a
telephone system and mainframe computer equipment. The mainframe
computer equipment, including access to all computer data bases,
is password protected in order to maintain operational separation
and confidential access to the system.
24.2 STANDARDS OF CONDUCT.
Transporter will apply FERC Order No. 497 Standards of Conduct and
reporting requirements to its marketing affiliates, as well as to
its merchant sales service provided under Rate Schedule MSS, as
24.3 SHIPPER COMPLAINT PROCEDURES.
a. Shipper notifies Transporter of any complaint Shipper may
have regarding Transporter's services.
b. Transporter obtains all necessary facts from Shipper.
c. Transporter notifies other appropriate departments (e.g.
dispatch, engineering, accounting, legal, etc.) and obtains
any necessary information regarding the complaint.
d. Transporter contacts Shipper if additional information is
needed regarding the complaint.
e. Transporter reviews and analyzes all available information
and responds initially within 48 hours, prepares a formal
written reply and/or proposal for action regarding the
complaint, and submits it for management approval.