K N Wattenberg Transmission LLC
First Revised Volume No. 1
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Effective Date: 06/03/2000, Docket: MT00- 7-000, Status: Effective
First Revised Sheet No. 64 First Revised Sheet No. 64 : Effective
Superseding: Original Sheet No. 64
General Terms and Conditions - continued
20. COMPLAINT AND TRANSPORTATION INFORMATION AND PROCEDURES
20.1 SHIPPER COMPLAINT PROCEDURES.
The procedures applicable to a written complaint from a Shipper
are as follows:
a. Shipper notifies Transporter of any complaint Shipper may
have regarding Transporter's services.
b. Transporter obtains all necessary facts from Shipper.
c. Transporter notifies other appropriate departments (e.q.
dispatch, engineering, accounting, legal, etc.) and obtains
any necessary information regarding the complaint.
d. Transporter contacts Shipper if additional information is
needed regarding the complaint.
e. Transporter reviews and anlayzes all available information
and responds initially within 48 hours, prepares a formal
written reply and/or proposal for action regarding the
complaint, and submits it for management approval.
f. Following management approval, a written response is sent
to Shipper within 30 days of the complaint.
20.2 PROCEDURES FOR OBTAINING TRANSPORTATION INFORMATION.
Information regarding availability and pricing of transportation
service, and capacity of pipeline available for transportation,
may be obtained on the electronic bulletin board or by
contacting Transporter at:
K N Wattenberg Transmission Limited Liability Company
P.O. Box 281304
Lakewood, CO 80228-8304
Telephone: (303) 989-1740
Facsimile: (303) 989-3632