Enbridge Offshore Pipelines (Utos) LLC


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Effective Date: 08/01/2009, Docket: RP09-815-000, Status: Effective

First Revised Sheet No. 109 First Revised Sheet No. 109

Superseding: Original Sheet No. 109






2.5 Shipper's Performance


If a Shipper that has executed an Agreement for

interruptible transportation service fails, on the later of

the date service is to commence or 30 Days after the Shipper

executes the Agreement or the completion of construction of

any necessary facilities or the issuance of any necessary

governmental authorization, to nominate, pursuant to Section

7.1 of these General Terms and Conditions, a quantity of Gas

for transportation, or fails, having nominated a quantity of

Gas and UTOS having scheduled the quantity for

transportation, pursuant to Section 7.8 of these General

Terms and Conditions, to tender such Gas for transportation

on the date it is scheduled, UTOS may terminate Shipper's

Agreement and the Shipper's request for service shall be

deemed null and void; provided, however, that the Shipper's

Agreement shall not be terminated nor shall the Shipper's

request for service be deemed null and void if the Shipper's

failure to nominate or tender is caused by an event of force

majeure on UTOS' System, as defined in Section 13 of these

General Terms and Conditions.


2.6 Complaints


In the event that a Shipper or potential Shipper has a

complaint relative to service under this Fifth Revised

Volume No. 1, the Shipper shall:


(a) Provide a written description of the complaint,

including the identification of the transportation

request, and send it to:


Enbridge Offshore Pipelines (UTOS) LLC

1100 Louisiana, Suite 3300

Houston, Texas 77002


Attention: General Council


(b) UTOS will respond to any such complaint verbally

within 48 hours after receipt of the complaint. In

the initial response, UTOS will acknowledge receipt of

the complaint and request any additional information

that is needed to process the complaint. Within

thirty Days from the Day of receipt of a written

complaint, UTOS will respond to the complaint in

writing advising Shipper of the disposition of the