Second Revised Volume No. 1
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Effective Date: 08/01/2009, Docket: RP09-790-000, Status: Effective
First Revised Sheet No. 90 First Revised Sheet No. 90
Superseding: Original Sheet No. 90
TRANSPORTATION GENERAL TERMS AND CONDITIONS
21. COMPLAINT PROCEDURES
1. Shippers are first encouraged to work with MIGC to resolve problems
on an informal basis prior to filing a formal complaint.
2. In the event of an unresolved problem, Shipper should submit a
complaint in writing to MIGC at the following address:
MIGC Services (insert current address as
set forth on MIGC's Internet Web Site at www.migc.com)
3. Pursuant to Section 250.16(b) of the Commission's Regulations,
MIGC shall respond to all complaints initially within 48 hours and
in writing within thirty (30) days of the date the complaint was logged.
4. If the complaint is not resolved to the Shipper's satisfaction,
the Shipper may request a formal review by the Chief Compliance Officer as
identified on MIGC's Internet Web Site at www.migc.com.
5. If Shipper has exhausted all options in Section 21.1-4 further
discussion may be pursued with the Vice President.
22. ELECTRONIC COMMUNICATION
MIGC shall maintain an EDI site at an Internet address www.migc.com,
shall be operational by June 1, 1997, and shall comply with Standards Board
standards 4.3.5, and 4.3.16. Shipper shall execute the Standards
Board Model EDI Trading Partner Agreement with MIGC in order to utilize
the site to nominate gas. Replacement or Prearranged Shippers shall execute
a separate Master Capacity Release Agreement with MIGC in order to utilize
the site to participate in Capacity Release. The Internet site will contain
all of the information previously displayed on MIGC's Electronic
Bulletin Board. Transactional data will be retained for at least 36 months
for audit purposes.