Oktex Pipeline Company

Original Volume No. 1

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Effective Date: 01/01/2008, Docket: RP08- 85-000, Status: Effective

12th Revised Sheet No. 39 12th Revised Sheet No. 39 : Effective

Superseding: 11th Revised Sheet No. 39

XXVIII. Complaint Procedures


1. Shippers are first encouraged to work with Transporter to

resolve problems on an informal basis prior to filing a formal



2. In the event of an unresolved problem, Shipper should

submit a complaint in writing to Transporter at the following address:


OkTex Pipeline Company

100 W. 5th Street, MD 12-4

Tulsa, Oklahoma 74103

Attn: Manager of Contract Administration


The complaint should contain sufficient facts to identify the

specific transportation and/or problem involved and an explanation

of why, in the Shipper's opinion, the situation gave rise to the

complaint. The complaint will be logged pursuant to Section 250.16

of the Commissions regulations, upon receipt by Transporter.

Such complaint shall state that it constitutes a complaint pursuant

to the procedure.


3. Transporter shall respond to all complaints initially

within 48 hours and in writing within thirty (30) days of the date

the complaint was logged.


4. If the complaint is not resolved to the Shipper's

satisfaction, the Shipper may request formal review by the

Vice President of Commercial.




The specific information and format for a valid request for

transportation service under Rate Schedule FTS and ITS are

contained in Section 2.2 of FTS Rate Schedule and Section 2.2

of the ITS Rate Schedule of Transporters Tariff, Original Volume

No. 1.





1. Inquiries related to the capacity at receipt points, on

the mainlines, at delivery points and whether such capacity is

available from directly from Transporter or by capacity release on

Transporter's system should be directed to Transporter's

Informational Posting Page.


2. Transporter has established an Informational Posting Page

("IPP") for use by any party, including Shippers and potential shippers.

The IPP is available on a nondiscriminatory basis to any party that has

compatible equipment for electronic transmission of data, provided that

such party agrees to comply with the procedures for access to the IPP

and with the procedures for use of the IPP . IPP shall adhere to the

NAESB Standards 4.1.16 through 4.1.39, 4.2.1 through 4.2.20, 4.3.5,

4.3.6, 4.3.7, and 4.3.17 through 4.3.92.