Western Gas Interstate Company

Third Revised Volume No. 1

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Effective Date: 06/01/1993, Docket: RS92- 53-003, Status: Effective

Revised Original Sheet No. 291 Revised Original Sheet No. 291 : Superseded






21.2 Procedures Regarding Complaints -


(a) All complaints to be addressed under this procedure

must be in writing and mailed to:


Transportation and Exchange Services

Western Gas Interstate Company

504 Lavaca, Suite 950

Austin, TX 78701


The complaint must be specific to a particular

event(s), i.e., allocation of capacity, pending

requests, etc. If the complaint is vague and does not

address a specific event(s), it will be returned to

the complainant and complainant will be asked to

provide further details.


(b) The receipt of the complaint will enter in the

complaint log:


1. Name of Complainant.

2. Date complaint received by Western.

3. Specific nature of complaint, i.e.,

allocation of capacity, pending request,



(c) The recipient of the complaint will forward it to the

appropriate party for further review/resolution. Upon

ascertaining of the facts, Western will respond in

writing to the complainant. The response shall

indicate the validity of the complaint and what

corrective actions, if any, should be taken.


(d) The complaint log will then be updated to reflect that

the response has been issued.


21.3 Communication of Pricing and Capacity Information - Western

will establish and shall maintain a contemporaneous

information method to comply with the Order No. 497

requirement of contemporaneous communication of certain