Northwest Pipeline Corporation G P
Fourth Revised Volume No. 1
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Effective Date: 01/31/2008, Docket: RP08-130-000, Status: Effective
Original Sheet No. 243 Original Sheet No. 243 : Effective
GENERAL TERMS AND CONDITIONS (Continued)
18. COMPLAINT PROCEDURES
18.1 Shippers are first encouraged to work with Transporter to resolve
problems on an informal basis, prior to filing a formal complaint.
18.2 In the event of an unresolved problem, Shipper should submit a
complaint in writing to Transporter at the following address:
Attention: Director, Marketing Services
Northwest Pipeline GP
P.O. Box 58900
295 Chipeta Way
Salt Lake City, UT 84158-0900
18.3 Transporter will respond initially within 48 hours and in writing
within 30 days to such complaints.
18.4 If Shipper has exhausted all options in Sections 18.1
through 18.3, further discussion may be pursued with the Vice President,
Customer Services and Rates.
18.5 A Shipper may also file a complaint with the Commission pursuant
to 18 CFR Section 385.206 of the Commission's regulations.