Granite State Gas Transmission, Inc.
Fourth Revised Volume No. 1
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Effective Date: 03/01/2010, Docket: RP10-322-000, Status: Effective
Original Sheet No. 109 Original Sheet No. 109
GENERAL TERMS AND CONDITIONS
23. STANDARDS OF CONDUCT COMPLIANCE PROCEDURES
This section describes the information required by the
Commission's Standards of Conduct regulations.
23.1 Informational Postings
All information required to be posted pursuant to the
Commission's currently effective Standards of Conduct regulations
will be provided on Pipeline's Internet Web Site under
Informational Postings. Such information will be updated as
required by applicable regulation(s) issued by the Commission.
23.2 Complaint Procedures
Complaints concerning Transporter's compliance with
Pipeline's Standards of Conduct procedures should be communicated
to Transporter with a designation that it is a Standards of
Conduct regulatory complaint and shall contain a clear and
complete statement of the nature and basis of the complaint,
together with supporting documentation, if any. Information
regarding the appropriate contact personnel shall be posted on
Transporter's Internet Web Site. Transporter shall respond
initially within forty-eight (48) hours and in writing within
thirty (30) Days to such complaints. In the event the required
date of Transporter's response falls on a Saturday, Sunday, or a
holiday that affects Transporter, Transporter shall respond by the
next Business Day.