Great Lakes Gas Transmission Limited Partner
Second Revised Volume No. 1
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Effective Date: 11/30/2009, Docket: RP10-100-000, Status: Effective
Sixth Revised Sheet No. 28 Sixth Revised Sheet No. 28
Superseding: Fifth Revised Sheet No. 28
GENERAL TERMS AND CONDITIONS
12. Compliance Plan For Services and Complaints
12.1 Service Requests
Transporter's FERC Gas Tariff, Second Revised Volume No. 1, contains the specific information
required from a Shipper for a valid request for Service.
Transporter uses the following procedures to address and to resolve complaints by Shippers and
a) Informal Complaints
Transporter urges Shippers to first discuss matters of concern with Transporter on an
informal basis before submitting a formal complaint to the company. Transporter will
respond promptly and will endeavor to resolve those issues concerning existing or requested
Service on a timely basis.
b) Formal Complaints
A Shipper may submit a formal complaint as follows:
i) The complaint shall be in writing.
ii) The complaint shall state that it constitutes a complaint pursuant to these tariff
iii) The complaint shall state with specificity the nature of the complaint, the actions or
procedures of Transporter that gave rise to the complaint, and the remedy sought by
iv) The complaint shall be addressed to and shall be mailed to:
Great Lakes Gas Transmission Company
717 Texas Street
Houston, TX 77002-2761
Attention: Director, Commercial Services
If the complaint does not conform with the above provisions, then Transporter may deem the
complaint invalid and return it to the Shipper.