Southeast Supply Header, LLC
Original Volume No. 1
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Effective Date: 06/15/2009, Docket: RP09-590-000, Status: Effective
First Revised Sheet No. 345 First Revised Sheet No. 345
Superseding: Original Sheet No. 345
GENERAL TERMS AND CONDITIONS
33 STANDARDS OF CONDUCT COMPLIANCE PROCEDURES.
33.1 Complaints: In the event that a Shipper or potential Shipper has
a complaint relative to service under this Tariff or
Transporter's Standards of Conduct compliance procedures, the
Shipper shall provide a description of the complaint, including
the identification of the Transportation request (if applicable)
and a clear and complete statement of the nature and basis of the
complaint, together with supporting documentation, if any, to the
appropriate contact personnel whose name(s) shall be posted on
Transporter's Internet Website.
Transporter shall respond to a complaint within forty-eight (48)
hours, and in writing within thirty (30) Days advising Shipper or
potential Shipper of the disposition of the complaint. In the
event the required date of Transporter's response falls on a
Saturday, Sunday, or a holiday that affects Transporter,
Transporter shall respond by the next Business Day.
33.2 Informational Postings
All information required to be posted pursuant to the
Commission's currently effective Standards of Conduct regulations
will be provided on Transporter's Internet Website under
Informational Postings. Such information will be updated as
required by applicable regulation(s) issued by the Commission.