Dominion Transmission, Inc.

Third Revised Volume No. 1

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Effective Date: 03/12/2009, Docket: RP09-360-000, Status: Effective

Fourth Revised Sheet No. 1092 Fourth Revised Sheet No. 1092

Superseding: Third Revised Sheet No. 1092



Compliance with Certain FERC Regulations, Including the Standards of Conduct


11C. Compliance with Certain FERC Regulations, Including the Standards of Conduct


11C.1 Standards of Conduct


In accordance with 18 CFR Part 358, Pipeline shall comply with the Commission's regulations

regarding Standards of Conduct.


A. Independent Functioning Rule. Pipeline's transmission function employees must

function independently of its marketing function employees. Pipeline is prohibited

from permitting its marketing function employees to conduct transmission functions

and Pipeline is prohibited from permitting transmission function employees to

conduct marketing functions, except as permitted by 18 CFR Part 358 of the

Commission's Regulations.


B. Transparency Rule. All information required to be posted on Pipeline's EBB

pursuant to the Commission's Standards of Conduct regulations, 18 CFR Part 358

including, but not limited to, identification of Pipeline's transmission function

employees, information on affiliates that employ or retain marketing function

employees, information on shared facilities, information or notice of disclosure

of transmission function information, waivers, transfers of certain employees,

potential mergers, voluntary consent information, and written procedures

implementing compliance with the Standards of Conduct. All information will be

provided under "Informational Postings" and will be updated as required by

applicable regulation(s) issued by the Commission.


11C.2 Requirements For A Valid Transportation Request. For a service request to be

considered valid, it must contain the items set forth in Section 11A.1.D. above. A

service request form may be obtained by writing Dominion Transmission, Inc., 701 East

Cary Street, Richmond, Virginia 23219 or by calling 800-895-8899.


11C.3 Complaint Procedures.


A. Customers or potential Customers wishing to complain or inquire about matters

concerning requests for transportation should call Dominion Transmission, Inc. at

800-895-8899. Callers should be prepared to state with specificity the nature of

the complaint, what actions or procedures of Pipeline gave rise to the complaint

and the remedy sought.


B. Pipeline will promptly investigate the complaint and will explain the actions or

procedures giving rise to the complaint, initially, within 48 hours and in

writing, within 30 days.


C. If any complaint is not resolved, the matter will be referred to Pipeline's

Director, Transmission Services, who will attempt to resolve the complaint within

fifteen days of the date of referral.