Enbridge Pipelines (AlaTenn) L. L. C.

FOURTH REVISED VOLUME NO. 1

Effective Date: 10/11/2002, Docket: RP03- 40-000, Status: Effective

Original Sheet No. 193 Original Sheet No. 193 : Effective

GENERAL TERMS AND CONDITIONS (Continued)

General Counsel,

Enbridge Pipelines (AlaTenn) L.L.C.

1100 Louisiana, Suite 3300,

Houston, Texas 77002.

Each complaint shall clearly identify the specific activity that

has given rise to the complaint. The General Counsel or his

designee will respond initially to the complainant within 48

hours, and in writing within 30 days.

34.4 Electronic Bulletin Board

(a) General - Transporter shall contract with a third-party

vendor (Vendor) for interactive electronic bulletin board

services. Transporter's EBB will be made available to

Shipper and other third parties, as set forth below. A

Shipper or third party may gain access to Transporter's EBB

by:

(a) acquiring compatible computer capability;

(b) executing the necessary access agreements with Vendor;

and (c) receiving a user password for accessing the

system. Transporter's EBB shall be available on a

nondiscriminatory basis.

(b) Operation - The EBB shall be available seven (7) days per

week, twenty-four (24) hours per day, except during

scheduled maintenance. The EBB will be menu driven and will

allow for electronic mail and the uploading and downloading

of files. Vendor, on behalf of Transporter, will create and

maintain archived back-up records of the information

displayed on the EBB for no less than three (3) years, and

will permit parties reasonable access to those records.

Vendor, will however, periodically purge from current files

archived information regarding completed transactions.

Information that has been purged from the EBB system will be

archived, for at least three (3) years, and will be

available in hard copy for inspection by appointment during

regular business hours at Transporter's principal place of

business.

and third parties to access the following: