Enbridge Pipelines (AlaTenn) L. L. C.
FOURTH REVISED VOLUME NO. 1
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Effective Date: 10/11/2002, Docket: RP03- 40-000, Status: Effective
Original Sheet No. 193 Original Sheet No. 193 : Effective
GENERAL TERMS AND CONDITIONS (Continued)
Enbridge Pipelines (AlaTenn) L.L.C.
1100 Louisiana, Suite 3300,
Houston, Texas 77002.
Each complaint shall clearly identify the specific activity that
has given rise to the complaint. The General Counsel or his
designee will respond initially to the complainant within 48
hours, and in writing within 30 days.
34.4 Electronic Bulletin Board
(a) General - Transporter shall contract with a third-party
vendor (Vendor) for interactive electronic bulletin board
services. Transporter's EBB will be made available to
Shipper and other third parties, as set forth below. A
Shipper or third party may gain access to Transporter's EBB
(a) acquiring compatible computer capability;
(b) executing the necessary access agreements with Vendor;
and (c) receiving a user password for accessing the
system. Transporter's EBB shall be available on a
(b) Operation - The EBB shall be available seven (7) days per
week, twenty-four (24) hours per day, except during
scheduled maintenance. The EBB will be menu driven and will
allow for electronic mail and the uploading and downloading
of files. Vendor, on behalf of Transporter, will create and
maintain archived back-up records of the information
displayed on the EBB for no less than three (3) years, and
will permit parties reasonable access to those records.
Vendor, will however, periodically purge from current files
archived information regarding completed transactions.
Information that has been purged from the EBB system will be
archived, for at least three (3) years, and will be
available in hard copy for inspection by appointment during
regular business hours at Transporter's principal place of
(c) Information Available - The EBB system will permit Shipper
and third parties to access the following: