Enbridge Pipelines (AlaTenn) L. L. C.

FOURTH REVISED VOLUME NO. 1

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Effective Date: 07/01/2003, Docket: RP03-516-000, Status: Effective

First Revised Sheet No. 192 First Revised Sheet No. 192 : Effective

Superseding: Original Sheet No. 192

GENERAL TERMS AND CONDITIONS (Continued)

34. ORDER NO. 497 and 497-A COMPLIANCE INFORMATION AND

PROCEDURES

 

34.1 Shared Personnel and Facilities

 

Information on any operating facilities or operating

personnel that AlaTenn shares with any of its marketing

affiliates is available on its Internet web site at

www.enbridgepartners.com under Informational Postings.

 

34.2 Standards of Conduct

Transporter will apply FERC Order No. 497 standards of

conduct and reporting requirements to its marketing

affiliate(s), including Merchant, as applicable.

 

34.3 Shipper Complaint Procedures

Customers are encouraged to resolve any disputes informally

with their designated customer representative. A formal

complaint concerning any transportation service offered by

Transporter shall specifically state that it is a complaint

under Order No. 497 or 636 and shall be directed, in

writing, to the