K N Interstate Gas Transmission Co.

Second Revised Volume No. 1-B

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Effective Date: 03/03/1995, Docket: MT95- 6-000, Status: Effective

Fourth Revised Sheet No. 53 Fourth Revised Sheet No. 53 : Superseded

Superseding: Third Revised Sheet No. 53

GENERAL TERMS AND CONDITIONS FOR SERVICES - continued

 

 

24. ORDER NO. 497 AND 497-A COMPLIANCE INFORMATION AND PROCEDURES

 

24.1 SHARED OPERATING PERSONNEL OR FACILITIES.

 

Transporter has three marketing affiliates, K N Gas Marketing,

K N Gas Supply Services, Inc., and Anthem Energy Company, L.P.,

which conduct transactions with Transporter. Transporter does

not share any operating personnel with its marketing affiliates.

Certain directors of Transporter are also directors of the

marketing affiliates. Transporter and its marketing affiliates

share certain administrative and support services, as well as a

telephone system and mainframe computer equipment. The mainframe

computer equipment, including access to all computer data bases,

is password protected in order to maintain operational separation

and confidential access to the system.

 

24.2 STANDARDS OF CONDUCT.

 

Transporter will apply FERC Order No. 497 Standards of Conduct and

reporting requirements to its marketing affiliates, as well as to

its merchant sales service provided under Rate Schedule MSS, as

applicable.

 

24.3 SHIPPER COMPLAINT PROCEDURES.

 

a. Shipper notifies Transporter of any complaint Shipper may

have regarding Transporter's services.

 

b. Transporter obtains all necessary facts from Shipper.

 

c. Transporter notifies other appropriate departments (e.g.

dispatch, engineering, accounting, legal, etc.) and obtains

any necessary information regarding the complaint.

 

d. Transporter contacts Shipper if additional information is

needed regarding the complaint.

 

e. Transporter reviews and analyzes all available information

and responds initially within 48 hours, prepares a formal

written reply and/or proposal for action regarding the

complaint, and submits it for management approval.