Valero Interstate Transmission Company

First Revised Volume No. 1

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Effective Date: 11/01/1991, Docket: GT91- 42-000, Status: Effective

Original Sheet No. 72 Original Sheet No. 72 : Superseded

 

 

GENERAL TERMS AND CONDITIONS

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(continued)

15. COMPLAINTS

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All complaints by Shippers and potential Shippers must be directed

to Vitco's Field Manager. The complainant shall submit in writing

to the Field Manager a complete description of the complaint and a

suggested resolution of the complaint. The Field Manager will verify

that all procedures have been correctly followed and correct, where

required, any actions taken that were inconsistent with the

established and required procedures.

 

Upon completion of the Field Manager's verification and action, if

any, the complainant shall receive a response to his complaint within

48 hours initially and in writing within 30 days. If the complainant

is dissatisfied with the Field Manager's written response, the

complainant may bring the results of his complaint and the Field

Manager's actions to Vitco's Management. Vitco's Management will

determine whether the actions taken have been in compliance with

established procedures and consistent with treatment accorded all

other similarly situated Shippers. If Vitco Management determines

that any actions taken have not been in compliance with established

procedures or inconsistent with treatment accorded all other similarly

situated Shippers, then appropriate action to rectify the situation

will be taken. If not, then no further action will be taken and

the Shipper may exercise whatever remedies it deems appropriate.

 

 

16. AVAILABILITY, PRICING, AND CAPACITY INFORMATION

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All potential shippers must contact the Field Manager's office to

receive information regarding availability and pricing of

transportation service and capacity of the pipeline available for

service.