Alabama-Tennessee Natural Gas Company

Second Revised Volume No. 1

Effective Date: 09/01/1993, Docket: RS92- 27-005, Status: Effective

First Revised Sheet No. 150 First Revised Sheet No. 150 : Superseded

Superseding: ORIGINAL SHEET NO. 150

GENERAL TERMS AND CONDITIONS (Continued)

President - Customer Services and Regulatory Affairs,

Alabama-Tennessee Natural Gas Company, Post Office Box

918, Florence, Alabama 35631. Each complaint shall

clearly identify the specific activity that has given

rise to the complaint. The Vice President or his

designee will respond initially to the complainant

within 48 hours, and in writing within 30 days.

34.4 Electronic Bulletin Board

(a) General - Transporter shall contract with a

third-party vendor (Vendor) for interactive

electronic bulletin board services. Transporter's

EBB will be made available to Shipper and other

third parties, as set forth below. A Shipper or

third party may gain access to Transporter's EBB

by: (a) acquiring compatible computer capability;

(b) executing the necessary access agreements with

Vendor ; and (c) receiving a user password for

accessing the system. Transporter's EBB shall be

available on a nondiscriminatory basis.

(b) Operation - The EBB shall be available seven (7)

days per week, twenty-four (24) hours per day,

except during scheduled maintenance. The EBB will

be menu driven and will allow for electronic mail

and the uploading and downloading of files.

Vendor, on behalf of Transporter, will create and

maintain archived back-up records of the

information displayed on the EBB for no less than

three (3) years, and will permit parties

reasonable access to those records. Vendor, will

however, periodically purge from current files

archived information regarding completed

transactions. Information that has been purged

from the EBB system will be archived, for at least

three (3) years, and will be available in hard

copy for inspection by appointment during regular

business hours at Transporter's principal place of

business.

Shipper and third parties to access the following: