Alabama-Tennessee Natural Gas Company

Second Revised Volume No. 1

Effective Date: 09/01/1993, Docket: RS92- 27-007, Status: Effective

Second Revised Sheet No. 148 Second Revised Sheet No. 148 : Superseded

Superseding: FIRST REVISED SHEET NO. 148

GENERAL TERMS AND CONDITIONS (Continued)

34. ORDER NO. 497 and 497-A COMPLIANCE INFORMATION AND

PROCEDURES

34.1 Shared Operating Personnel and Facilities

Transporter and its merchant division or marketing

affiliates have no common officers. Transporter shares

no operating facilities or operating personnel with any

merchant division or marketing affiliate. The names

and titles of the non-operating personal that

Transporter shares with Merchant are as listed on

Tariff Sheet No. 149.

34.2 Standards of Conduct

Transporter will apply FERC Order No. 497 standards of

conduct and reporting requirements to its marketing

affiliate(s), including Merchant, as applicable.

34.3 Shipper Complaint Procedures

Customers are encouraged to resolve any disputes

informally with their designated customer

representative. A formal complaint concerning any

transportation service offered by Transporter shall

specifically state that it is a complaint under Order

No. 497 and shall be directed, in writing, to the Vice