Pinnacle Pipeline Company

ORIGINAL VOLUME NO. 1

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Effective Date: 10/08/2003, Docket: RP04-102-001, Status: Effective

Original Sheet No. 131 Original Sheet No. 131 : Effective

however, that such termination in the initial

term will require a termination payment by the

party claiming Force Majeure.

The requirement that any Force Majeure be

remedied as soon as and to the extent reasonably

possible shall not require the settlement of

strikes, lockout, or other labor difficulty by

the party involved, contrary to its reasonable

wishes.

15. MARKETING AFFILIATES

15.1 Shared Operating Personnel and Facilities

Information on facilities and operating personnel

that Transporter shares with its Marketing

Affiliates will be available on the Web Site.

15.2 Complaint Resolution

Transporter will attempt to resolve any

complaints by Shippers or potential Shippers

without the necessity of a written complaint. To

this end, Shippers are encouraged to attempt to

resolve disputes informally with Transporter. A

formal complaint concerning any services offered

by Transporter should be directed, in writing or

via facsimile, to:

Pinnacle Pipeline Company

Attn: William G. Janacek, Senior Vice President,

Project Development

5100 Westheimer, Suite 320, Houston, Texas 77056

Telephone: (713) 965-9151

Facsimile: (713) 965-9156

The complaint should state that it constitutes a

complaint pursuant to these tariff provisions,

and the complaint should state with specificity

the nature of the complaint, the actions or

procedures of Transporter that gave rise to the

complaint, and the remedy sought by the Shipper.

Transporter will respond initially to the

complaint within two (2) Business Days and in

writing within thirty (30) Days.