Trunkline Gas Company

First Revised Volume No. 1

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Effective Date: 11/01/1999, Docket: RP99-512-000, Status: Effective

Seventh Revised Sheet No. 162 Seventh Revised Sheet No. 162 : Effective

Superseding: Sixth Revised Sheet No. 162

GENERAL TERMS AND CONDITIONS

(Continued)

 

2. REQUESTS FOR SERVICE (Continued)

 

2.8 In the event that Shipper requests firm transportation and the Gas

to be transported is to be physically received into Trunkline's

system at a Point of Receipt identified as Gathering on the MRPL,

Shipper may designate the Point of Receipt as a primary Point of

Receipt under its firm Transportation Service Agreement, in which

case the firm Gathering charge shall apply and secondary Points of

Receipt located on Trunkline's Gathering facilities may be

designated up to the total MDRO of such primary Points of Receipt.

If Shipper does not designate the point as a primary Point of

Receipt, Shipper must separately arrange for the transportation of

the Gas from the Gathering Point of Receipt to Trunkline's

transmission system under a separate Transportation Service

Agreement which may include an Agreement under Trunkline's Rate

Schedule IT.

 

2.9 Shipper may submit a request to change primary Points of Receipt

or primary Points of Delivery or to modify the MDRO or MDDO at any

primary Point of Receipt or Delivery upon five (5) Business Days

prior notice using the Messengerþ system or written notice unless

otherwise precluded from doing so in accordance with the terms and

conditions of a capacity release. Such request may be submitted

twice in any thirty (30) day period. Such change or modification

shall not reduce the economic value of the Service Agreement

without Trunkline's written consent in accordance with Section

10.6 herein.

 

2.10 In the event that a Shipper or potential Shipper may have

any complaints, Shipper or potential Shipper shall:

 

(A) Provide Trunkline a written description of the complaint,

including the identification of Shipper's contract number or

request for service, whichever is applicable, by contacting

Trunkline at the following:

 

Trunkline Gas Company

Attn: Customer Services

P. O. Box 4967

Houston, Texas 77210-4967

Phone: (713) 627-4272 or

1-800-275-7375

 

(B) Trunkline shall respond initially within fourty-eight (48)

hours and in writing within thirty (30) days advising Shipper

or potential Shipper of the disposition of the complaint.