Transwestern Pipeline Company

Second Revised Volume No. 1

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Effective Date: 09/22/2004, Docket: RP04-489-000, Status: Effective

Sixteenth Revised Sheet No. 74 Sixteenth Revised Sheet No. 74 : Effective

Superseding: 15th Revised Sheet No. 74

GENERAL TERMS AND CONDITIONS

(continued)

The complaint must be specific to a particular event(s), i.e., allocation

of capacity, pending requests, etc. If the complaint is vague and does not

address a specific event(s), complainant will be asked to provide further

details.

B. The recipient of the complaint will contact the appropriate person for

review/resolution. Transporter will initially respond to complainant

within 48 hours of the complaint. Transporter will respond in writing to

the complainant within 30 days of the complaint. The response shall

indicate the validity of the complaint and what corrective actions, if any,

should be taken.

19.2 Procedures Regarding Compliance

Pursuant to Section 284.286(e) of the Commission's Regulations under the Natural

Gas Act, 18 C.F.R. § 284.286(e), Transporter will comply with the Standards of

Conduct contained in 18 C.F.R. Part 358 of the Commission's Regulations in the

manner described in the Standards of Conduct posting on Transporter's Internet

website.