Transwestern Pipeline Company

Second Revised Volume No. 1

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Effective Date: 09/22/2004, Docket: RP04-489-000, Status: Effective

Seventeenth Revised Sheet No. 73 Seventeenth Revised Sheet No. 73 : Effective

Superseding: Sixteenth Revised Sheet No. 73

GENERAL TERMS AND CONDITIONS

(continued)

19. ORDER No. 2004 STANDARDS OF CONDUCT COMPLIANCE

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19.1 Pursuant to Section 250.16(b) of the Commission's Regulations under the Natural

Gas Act, 18 C.F.R. § 250.16(b), Transporter's procedures regarding complaints

are as follows:

A. All oral and written complaints should be directed to:

Transwestern Pipeline Company

P.O. Box 4657

Houston, TX 77210-4657

Attn: Chief Compliance Officer

Phone: 713-345-2455