Texas Gas Transmission Corporation

First Revised Volume No. 2-A

Effective Date: 11/01/1990, Docket: RP90-192-000, Status: Effective

Original Sheet No. 119 Original Sheet No. 119 : Effective

GENERAL TERMS AND CONDITIONS

(Continued)

26.2 After a complaint is submitted in writing, an in-

vestigation of the facts surrounding the complaint

shall be conducted by the Supervisor of Transporta-

tion and Exchange and the Manager, Nominations and

Allocations.

26.3 After the investigation is completed, the results

of such investigation will be presented to a com-

plaint review committee made up of the Director of

Gas Transportation Services, the Assistant General

Counsel, and the Senior Vice President of Market-

ing. Such committee will evaluate the facts and

decide: 1) whether the complaint is valid and if

so, what remedial actions should be taken; or 2) if

the complaint has no validity, or is simply the

result of misunderstandings or miscommunications.

26.4 The action decided to be taken by the complaint

review committee shall be communicated and/or ex-

plained to the shipper, within two weeks of the

receipt of the complaint.

26.5 If the shipper is not satisfied with the complaint

review committee decision regarding his complaint,

the shipper may appeal such action to the Senior

Vice President and General Counsel.