Sea Robin Pipeline Company
First Revised Volume No. 1
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Effective Date: 08/01/1994, Docket: MT94- 8-000, Status: Effective
First Revised Sheet No. 50 First Revised Sheet No. 50 : Superseded
Superseding: Original Sheet No. 50
GENERAL TERMS AND CONDITIONS
15. COMPLAINT PROCEDURE
15.1 Any potential Shipper that has a complaint against Transporter with regard
to transportation service may file a complaint with Transporter. Potential Shippers are
all current transportation customers of Transporter, and all persons who have pending
requests for transportation service or for information regarding transportation service on
Transporter. The procedures for filing and resolving complaints will be in accordance
with the following:
(a) All complaints of potential Shippers should be directed in writing to the
Transportation Services Department, Sea Robin Pipeline Company, P.O.
Box 2563, Birmingham, Alabama 35202-2563. Each complaint should
clearly identify the specific activity or lack of activity that Transporter has
undertaken which gave rise to the complaint.
(b) Transporter will maintain a record of all complaints received by the
Transportation Services Department for a period of three years.
(c) The Transportation Services Department will be responsible for notifying
the appropriate departments that will investigate each complaint.
(d) Transporter will respond to each complaint within 30 days of the date of
receipt by the Transportation Services Department. An initial response
will be provided within 48 hours of receipt of the complaint to
acknowledge that the complaint was received, estimate a date for final
response, and state whether additional information is needed from the