Sea Robin Pipeline Company

First Revised Volume No. 1

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Effective Date: 08/01/1994, Docket: MT94- 8-000, Status: Effective

First Revised Sheet No. 50 First Revised Sheet No. 50 : Superseded

Superseding: Original Sheet No. 50

 

GENERAL TERMS AND CONDITIONS

(Continued)

 

 

15. COMPLAINT PROCEDURE

 

15.1 Any potential Shipper that has a complaint against Transporter with regard

to transportation service may file a complaint with Transporter. Potential Shippers are

all current transportation customers of Transporter, and all persons who have pending

requests for transportation service or for information regarding transportation service on

Transporter. The procedures for filing and resolving complaints will be in accordance

with the following:

 

(a) All complaints of potential Shippers should be directed in writing to the

Transportation Services Department, Sea Robin Pipeline Company, P.O.

Box 2563, Birmingham, Alabama 35202-2563. Each complaint should

clearly identify the specific activity or lack of activity that Transporter has

undertaken which gave rise to the complaint.

 

(b) Transporter will maintain a record of all complaints received by the

Transportation Services Department for a period of three years.

 

(c) The Transportation Services Department will be responsible for notifying

the appropriate departments that will investigate each complaint.

 

(d) Transporter will respond to each complaint within 30 days of the date of

receipt by the Transportation Services Department. An initial response

will be provided within 48 hours of receipt of the complaint to

acknowledge that the complaint was received, estimate a date for final

response, and state whether additional information is needed from the

complainant.