Pacific Gas Transmission Company

First Revised Volume No. 1-A

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Effective Date: 09/15/1998, Docket: RP98-375-000, Status: Effective

Fourth Revised Sheet No. 134 Fourth Revised Sheet No. 134 : Effective

Superseding: Third Revised Sheet No. 134

TRANSPORTATION GENERAL TERMS AND CONDITIONS

(Continued)

34. ELECTRONIC COMMUNICATIONS (Continued)

34.2 Services Available Through the EBB (Con't)

(k) Complaint Procedures

The EBB outlines procedures for filing complaints.

(l) File Download Area

The EBB allows a shipper to directly download a variety of

information, as required by Commission Regulations or as

otherwise made available by PG&E GT-NW from time to time.

(m) Help & Contact Information

The EBB provides help and contact information.

(Continued)