Pacific Gas Transmission Company

First Revised Volume No. 1-A

Effective Date: 02/02/1998, Docket: GT98- 17-000, Status: Effective

Second Revised Sheet No. 86 Second Revised Sheet No. 86 : Effective

Superseding: First Revised Sheet No. 86

TRANSPORTATION GENERAL TERMS AND CONDITIONS

(Continued)

24. COMPLAINT PROCEDURES

24.1 Any Shipper or potential Shipper may register a complaint

regarding requested or provided transportation service. The

complaint may be communicated to PG&E GT-NW primarily by use of

PG&E GT-NW's Electronic Bulletin Board (EBB) and secondarily

either orally, and/or in writing. Oral complaints should be

made to PG&E GT-NW's Manager of Gas Transportation and Services,

telephone (503) 833-4300. Written complaints should be sent via

registered or certified mail, facsimile (FAX No. (503) 833-4396),

or hand delivered to:

PG&E Gas Trasnsmission, Northwest Corporation

2100 Southwest River Parkway

Portland, OR 97201

Attention: Manager of Gas Transportation and Services

Oral, written and EBB-submitted complaints must contain the

following minimum information:

- Shipper or potential Shipper's name, address, and FAX and

telephone numbers;

- Shipper or potential Shipper's contact representative;

- A clear, concise statement of the complaint.

Each complaint will be recorded in PG&E GT-NW's Transportation

Service Complaint Log maintained by PG&E GT-NW's Gas

Transportation and Services Department located in Portland.

Complaints will be logged by date and time received by PG&E GT-NW.

24.2 PG&E GT-NW will initially respond to each complaint within forty-

eight (48) hours after PG&E GT-NW receives it. PG&E GT-NW will

provide a written response to each complaint within thirty (30)

days after PG&E GT-NW receives it. PG&E GT-NW's written

response will be sent to Shipper or potential Shipper by

certified or registered mail. If the complaint was filed by the

EBB, then PG&E GT-NW shall respond via the EBB. A copy of all

complaints will be filed in the Transportation Service Complaint

Log.

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