Mississippi River Transmission Corp.

Original Volume No. 1-A

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Effective Date: 04/01/1993, Docket: RP93- 4-000, Status: Suspended

Fourth Revised Sheet No. 86 Fourth Revised Sheet No. 86 : Suspended

Superseding: Third Revised Sheet No. 86

 

 

 

TRANSPORTATION

GENERAL TERMS AND CONDITIONS

(Continued)

 

13. COMPLIANCE PLAN FOR TRANSPORTATION SERVICES AND AFFILIATE

TRANSACTIONS (Continued)

 

13.3 Procedures Used to Address and Resolve Complaints. Any

person having a complaint regarding Transporter's transportation

service or the provisions of such service under Transporter's Tariff

shall provide to Transporter within ninety (90) days from the date of

the alleged occurrence (or knowledge thereof) of the event prompting

the complaint, a written description detailing the complaint,

including identifying the specific request or transaction involved,

if any, and shall direct the complaint to:

 

Mississippi River Transmission Corporation

9900 Clayton Road

St. Louis, MO 63124

Attn: Marketing and Transportation Services, Complaints

or

Telecopy to: 314-991-7600

 

Transporter shall investigate all complaints received and shall

respond initially within 48 hours and in writing within thirty (30)

days after receipt of the written complaint. Complainant shall

cooperate with Transporter if additional information is required by

Transporter to investigate any complaint.

 

13.4 Procedures Used to Inform Affiliated and Nonaffiliated

Shippers and Potential Shippers. Any person may obtain information

on the availability and pricing of transportation services offered by

Transporter, and the capacity available for transportation: (i) by

accessing Transporter's electronic bulletin board which is available

on a twenty-four hour basis or (ii) by contacting Transporter's

Marketing and Transportation Services Department at 314-991-9900

(further information and instruction for using the electronic

bulletin board can be obtained at this number) during business hours.