Mississippi River Transmission Corp.

Third Revised Volume No. 1

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Effective Date: 09/01/1996, Docket: CP95-376-001, Status: Effective

Second Revised Sheet No. 250 Second Revised Sheet No. 250 : Superseded

Superseding: First Revised Sheet No. 250

 

GENERAL TERMS AND CONDITIONS

(Continued)

 

33. ORDER NO. 497 COMPLIANCE PLAN AND STANDARDS OF CONDUCT (Continued)

 

33.2 Nondiscriminatory Access: MRT will provide non-discriminatory

access to all sources of supply in accordance with Part 284 of the

Commissionþs regulations and will not give shippers of its gathering

affiliate undue preference over shippers of nonaffiliated gatherers or

other customers in scheduling, transportation, storage or curtailment

priority.

 

33.3 No Tying Arrangements: MRT will not condition or tie its

agreement to provide transportation service to an agreement by the

producer, customer, end-user, or shipper relating to any service by any

gathering affiliate, any services by it on behalf of its gathering

affiliate, or any services in which its gathering affiliate is involved.

 

33.4 Procedures Used to Address and Resolve Complaints. Any person

having a complaint regarding MRT's services shall provide to MRT within

ninety (90) days from the date of the alleged occurrence or knowledge

thereof a written description detailing the complaint, including a

description of the specific request or transaction involved, if any, and

shall direct the complaint to:

 

Mississippi River Transmission Corporation

9900 Clayton Road

St. Louis, MO 63124

Attn: Transportation Services, Complaints

or

Telecopy to: 314-991-7600

 

MRT shall investigate all complaints received and shall respond initially

within forty-eight (48) hours and in writing within thirty (30) days after

receipt of the written complaint. Complainant shall cooperate with MRT if

additional information is required by MRT to investigate any complaint.