Texas Eastern Transmission Corporation

Sixth Revised Volume No. 1

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Effective Date: 01/01/2001, Docket: RP01-112-000, Status: Effective

Sixth Revised Sheet No. 647 Sixth Revised Sheet No. 647 : Effective

Superseding: Fifth Revised Sheet No. 647

GENERAL TERMS AND CONDITIONS

(Continued)

16. ORDER NOS. 497, ET SEQ., AND 566 COMPLIANCE PROCEDURES

This Section provides the information required by Order Nos. 497, et seq., and 566.

16.1 Shared Operating Personnel and Facilities

Information on any facilities or operating personnel that Pipeline shares with its

marketing affiliate will be available on Pipeline's Internet Web site. Such

information will be updated within three (3) business days of any change.

16.2 Complaint Procedures

Complaints concerning any of Pipeline's Order Nos. 497, et seq., or 566, et seq.

compliance procedures should be directed to Pipeline counsel at (713) 627-5224 or by

fax to Pipeline's Legal Department at (713) 989-3190 with a designation that it is a

marketing affiliate regulation complaint. Pipeline shall respond initially within

forty-eight (48) hours and in writing within thirty (30) days to such complaints. In

the event the required date of Pipeline's response falls on a Saturday, Sunday, or a

holiday that affects Pipeline, Pipeline shall respond by the next business day.

16.3 [Reserved for Future Use]