K N Wattenberg Transmission LLC

Original Volume No. 1

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Effective Date: 04/01/1993, Docket: CP92-203-005, Status: Effective

Substitute Original Sheet No. 64 Substitute Original Sheet No. 64 : Effective

 

 

General Terms and Conditions - continued

 

21.2 STANDARDS OF CONDUCT. Transporter will apply FERC Order No.

497 Standards of Conduct and reporting requirements to its

marketing affiliates, as applicable.

 

21.3 SHIPPER COMPLAINT PROCEDURES.

 

a. Shipper notifies Transporter of any complaint Shipper may have

regarding Transporter's services.

 

b. Transporter obtains all necessary facts from Shipper.

 

c. Transporter notifies other appropriate departments (e.q.

dispatch, engineering, accounting, legal, etc.) and obtains any

necessary information regarding the complaint.

 

d. Transporter contacts Shipper if additional information is

needed regarding the complaint.

 

e. Transporter reviews and anlayzes all available information and

responds initially within 48 hours, prepares a formal written

reply and/or proposal for action regarding the complaint, and

submits it for management approval.

 

f. Following management approval, a written response is sent to

Shipper within 30 days of the complaint.

 

21.4 PROCEDURES FOR OBTAINING TRANSPORTATION INFORMATION.

Information regarding availability and pricing of

transportation service, and capacity of pipeline available for

transportation, may be obtained on the electronic bulletin

board or by contacting Transporter at:

 

K N Wattenberg Transmission Limited Liability Company

P.O. Box 281304

Lakewood, CO 80228-8304

(303) 989-1740

Facsimile: (303) 989-3632