K N Wattenberg Transmission LLC
Original Volume No. 1
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Effective Date: 04/01/1993, Docket: CP92-203-005, Status: Effective
Substitute Original Sheet No. 64 Substitute Original Sheet No. 64 : Effective
General Terms and Conditions - continued
21.2 STANDARDS OF CONDUCT. Transporter will apply FERC Order No.
497 Standards of Conduct and reporting requirements to its
marketing affiliates, as applicable.
21.3 SHIPPER COMPLAINT PROCEDURES.
a. Shipper notifies Transporter of any complaint Shipper may have
regarding Transporter's services.
b. Transporter obtains all necessary facts from Shipper.
c. Transporter notifies other appropriate departments (e.q.
dispatch, engineering, accounting, legal, etc.) and obtains any
necessary information regarding the complaint.
d. Transporter contacts Shipper if additional information is
needed regarding the complaint.
e. Transporter reviews and anlayzes all available information and
responds initially within 48 hours, prepares a formal written
reply and/or proposal for action regarding the complaint, and
submits it for management approval.
f. Following management approval, a written response is sent to
Shipper within 30 days of the complaint.
21.4 PROCEDURES FOR OBTAINING TRANSPORTATION INFORMATION.
Information regarding availability and pricing of
transportation service, and capacity of pipeline available for
transportation, may be obtained on the electronic bulletin
board or by contacting Transporter at:
K N Wattenberg Transmission Limited Liability Company
P.O. Box 281304
Lakewood, CO 80228-8304
Facsimile: (303) 989-3632