CNG Transmission Corporation

Second Revised Volume No. 1

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Effective Date: 10/01/1993, Docket: RS92- 14-005, Status: Effective

Original Sheet No. 313 Original Sheet No. 313 : Superseded

 

 

GENERAL TERMS AND CONDITIONS

Compliance with Order Nos. 497 and 497-A

 

 

merchant services of Pipeline are provided. In

light of the foregoing, Gas Services is now a

marketing affiliate of Pipeline. In addition to Gas

Services, another of Pipeline's affiliated marketing

companies is CNG Producing Company. Pipeline does

not share operating personnel with any marketing

affiliate, except Paul L. Plusquellec of CNG

Producing Company, who is authorized to act as agent

for Pipeline in certain matters concerning its

Southwest properties and contracts Pipeline does

not share any operating personnel with its corporate

parent.

 

B. Facilities. Pipeline does not share any building or

building services with Pipeline's marketing

affiliates. Pipeline is located in Clarksburg, West

Virginia; Gas Services is located in Pittsburgh

Pennsylvania; and CNG Producing Company is located

in New Orleans, Louisiana. Pipeline does not share

computer systems with any marketing affiliate except

that each of the Consolidated Natural Gas Company

entities have access to a common mainframe computer

located in Ohio. Each entity's access is restricted

by the use of code names and control numbers to

programs and data applicable to that entity only.

 

11C.2 Information And Format Required For A Valid

Transportation Request. For a service request to be

considered valid, it must contain the items set forth in

Section 11A.1.D. above. A service request form may be

obtained by writing Transportation Contracts Department,

445 West Main Street, Clarksburg, WV 26301 or by calling

(304) 623-8330 or (304) 623-8399.

 

11C.3 Complaint Procedures.

 

A. Customers or potential Customers wishing to complain

or inquire about matters concerning requests for

transportation should call Pipeline's Transportation

Contracts Department at (304) 623-8330 or (304) 623-

8399. Callers should be prepared to state with

specificity the nature of the complaint, what actions

or procedures of Pipeline gave rise to the complaint

and the remedy sought.