Williams Natural Gas Company

Second Revised Volume No. 1

Effective Date: 10/01/1993, Docket: RS92- 12-003, Status: Effective

Original Sheet No. 226 Original Sheet No. 226 : Superseded

GENERAL TERMS AND CONDITIONS

8. OPERATING CONDITIONS FOR TRANSPORTATION SERVICE (Cont'd)

(2) WNG will retrieve and copy requested information

electronically within two weeks of the date of the

request, and make such available to the user.

WNG will use its best efforts to ensure the accuracy of

information posted on its EBB; however, WNG shall not be liable

for the accuracy of any information posted on its EBB unless any

such inaccuracy results from gross negligence or willful

misconduct by WNG.

8.12 Complaint Procedures

Shippers or potential Shippers are encouraged to first work with

WNG to resolve problems on an informal basis prior to submitting

a formal complaint.

(a) In the event of an unresolved problem, Shipper should submit

a complaint in writing to WNG using the following address:

Williams Natural Gas Company

Attention: Vice President, Transportation

P.O. Box 3288

One Williams Center

Tulsa, Oklahoma 74101

(b) Any complaint shall state that it constitutes a complaint

pursuant to these procedures. Any such complaint will be

logged upon receipt by WNG pursuant to Section 250.16 of the

Commission's regulations. An initial response will be

provided by WNG within two business days after receipt of

any such complaint. A meeting will be held between the

Shipper and WNG no later than 30 days after the complaint is

submitted to try to resolve the complaint.