Williams Natural Gas Company

Second Revised Volume No. 1

Effective Date: 05/01/1997, Docket: RP97- 67-002, Status: Effective

Original Sheet No. 224A Original Sheet No. 224A : Superseded

GENERAL TERMS AND CONDITIONS

8. OPERATING CONDITIONS FOR TRANSPORTATION SERVICE (Cont'd)

8.12 Complaint Procedures

Shippers or potential Shippers are encouraged to first work with

WNG to resolve problems on an informal basis prior to submitting a

formal complaint.

(a) In the event of an unresolved problem, Shipper should submit

a complaint in writing to WNG using the following address:

Williams Natural Gas Company

Attention: Vice President, Customer Services

P.O. Box 3288

One Williams Center

Tulsa, Oklahoma 74101

(b) Any complaint shall state that it constitutes a complaint

pursuant to these procedures. Any such complaint will be

logged upon receipt by WNG pursuant to Section 250.16 of the

Commission's regulations. An initial response will be

provided by WNG within two business days after receipt of any

such complaint. A meeting will be held between the Shipper

and WNG no later than 30 days after the complaint is submitted

to try to resolve the complaint.

satisfaction, the Shipper may request a formal review by the

Vice President, Customer Services. Review and written

response will be made within 30 days.

(d) If Shipper has exhausted all of the foregoing options, further

discussion may be pursued with the General Counsel of WNG.

Review and response by the General Counsel will be made within

30 days.