Enbridge Pipelines (AlaTenn) Inc.

Third Revised Volume No. 1

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Effective Date: 10/01/2001, Docket: GT01- 31-000, Status: Effective

Original Sheet No. 190 Original Sheet No. 190 : Effective

 

GENERAL TERMS AND CONDITIONS (Continued)

34. ORDER NO. 497 and 497-A COMPLIANCE INFORMATION AND

PROCEDURES

34.1 Shared Personnel and Facilities

 

(a) Certain personnel working for the Transporter are involved

in the operation of affiliatedmarketing companies. The

titles of such personnel are as follows:

(1) Dan C. Tutcher; President & CEO

(2) I.J. "Chip" Berthelot, II; Executive Vice

President & COO

(3) E. Chris Kaitson; General Counsel

(4 David Croucher; Contract Administration

(5) Greg Montgomery; Financial Accounting

 

The only common facilities are offices occupied by those

personnel listed above which are located at 1100 Louisiana,

Suite 2900 and Suite 3200, Houston Texas 77002. These

facilities include offices, office furniture and equipment.

These facilities relate only to those personnel performing

work for Transporter and the affiliated marketing companies.

Additionally, Transporter and the affiliate marketing

companies also share selected computer applications such as

E-mail, etc. However, those applications do not include any

applications related to Transporter's transportation

services.

 

34.2 Standards of Conduct

Transporter will apply FERC Order No. 497 standards of

conduct and reporting requirements to its marketing

affiliate(s), including Merchant, as applicable.

 

34.3 Shipper Complaint Procedures

Customers are encouraged to resolve any disputes informally

with their designated customer representative. A formal

complaint concerning any transportation service offered by

Transporter shall specifically state that it is a complaint

under Order No. 497 or 636 and shall be directed, in

writing, to the