Reliant Energy Gas Transmission Company

Fourth Revised Volume No. 1

Effective Date: 08/31/1995, Docket: MT95- 13-000, Status: Effective

Second Revised Sheet No. 240 Second Revised Sheet No. 240 : Effective

Superseding: First Revised Sheet No. 240

GENERAL TERMS AND CONDITIONS

(continued)

17.2 Complaints. Any person having complaints regarding

the processing of requests for service or the

provision of such services under Transporter's Tariff

should provide within ninety (90) Days from the date

of the alleged occurrence (or knowledge thereof) of

the event prompting the complaint, a written

description detailing the complaint, including

identifying the request or transaction involved, and

send the complaint to:

NorAm Gas Transmission Company

P.O. Box 21734

Shreveport, Louisiana 71151

Attention: System Management Department

Facsimile Number: 318-429-3965

Transporter shall investigate all complaints so

received and shall respond initially within forty-

eight (48) hours and in writing within thirty (30)

Days after receipt of the written complaint advising

complainant of the disposition or notifying

complainant that additional time will be required to

dispose of the complaint. Complainant shall

cooperate with Transporter if additional information

is required to investigate or dispose of any

complaint.

17.3 Communication of Pricing and Capacity Information:

Transporter has established and shall maintain an

Electronic Bulletin Board to comply with the Order

Nos. 566, et seq., requirement of contemporaneous

communication of certain information covered by the

Order to all "potential shippers" in the event

Transporter provides such information to a marketing

affiliate or its unbundled merchant division.

Transporter's EBB offers twenty-four (24) hour a day

availability.