Reliant Energy Gas Transmission Company

Fifth Revised Volume No. 1

Effective Date: 12/01/2002, Docket: RP03- 60-000, Status: Effective

Second Revised Sheet No. 359 Second Revised Sheet No. 359 : Effective

Superseding: First Revised Sheet No. 359

GENERAL TERMS AND CONDITIONS

(continued)

17. COMPLAINTS:

17.1 Complaints. Any person having complaints regarding the processing

of requests for service or the provision of such services under

Transporter's Tariff should provide within ninety (90) Days from

the date of the alleged occurrence (or knowledge thereof) of the

event prompting the complaint, a written description detailing the

complaint, including identifying the request or transaction

involved, and send the complaint to:

Reliant Energy Gas Transmission Company

P.O. Box 21734

Shreveport, Louisiana 71151

Attention: System Management Department

Facsimile Number: 318-429-3965

Transporter shall investigate all complaints so received and shall

respond initially within forty-eight (48) hours and in writing

within thirty (30) Days after receipt of the written complaint

advising complainant of the disposition or notifying complainant

that additional time will be required to dispose of the complaint.

Complainant shall cooperate with Transporter if additional

information is required to investigate or dispose of any

complaint.

17.2 Communication of Pricing and Capacity Information: Transporter

has established and shall maintain an Internet Web Site to comply

with the Order Nos. 566, et seq., requirement of contemporaneous

communication of certain information covered by the Order to all

"potential shippers" in the event Transporter provides such

information to a marketing affiliate or its unbundled merchant

division. Transporter's Internet Web Site offers twenty-four (24)

hour a Day availability.