Northwest Pipeline Corporation

First Revised Volume No. 1-A

Effective Date: 01/21/1993, Docket: MT88- 11-017, Status: Effective

Fourth Revised Sheet No. 434 Fourth Revised Sheet No. 434 : Effective

Superseding: Third Revised Sheet No. 434

GENERAL TRANSPORTATION TERMS AND CONDITIONS

(Continued)

18. COMPLAINT PROCEDURES

18.1 Shippers are first encouraged to work with Transporter to resolve

problems on an informal basis, prior to filing a formal complaint.

18.2 In the event of an unresolved problem, Shipper should submit a

complaint in writing to Transporter at the following address:

Attention: Manager, Transportation and Contract Administration

Northwest Pipeline Corporation

P.O. Box 58900

295 Chipeta Way

Salt Lake City, UT 84158-0900

The complaint will be logged pursuant to Section 250.16 of the

Commission's regulations, upon receipt by Transporter. Such complaint

shall state that it constitutes a complaint pursuant to this procedure.

18.3 Transporter will respond initially within 48 hours and in writing

within 30 days to such complaints.

18.4 If Shipper has exhausted all options in Sections 18.1-3, further

discussion may be pursued with the Director, Marketing Services.