East Tennessee Natural Gas Company

Second Revised Volume No. 1

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Effective Date: 05/01/2000, Docket: RP00-245-000, Status: Effective

Second Revised Sheet No. 124 Second Revised Sheet No. 124 : Superseded

Superseding: First Revised Sheet No. 124

GENERAL TERMS AND CONDITIONS (Continued)

operational problems that may necessitate the issuance of an OFO.

On a quarterly basis, Transporter will provide every Shipper and

Balancing Party that was affected by an OFO during the previous

quarter a written report that details the underlying causes that

warranted the issuance of the OFO during the quarter and explains

why the actions required by the OFO were necessary to alleviate

the identified problems.

14.3 Applicability of OFO: Transporter shall make an OFO as localized

as is reasonably practicable based on Transporter's good faith and

reasonable judgment concerning the situations requiring

remediation such that an OFO will be directed (1) first to

Shippers/Balancing Parties causing the problem necessitating the

OFO or transporting gas in the area of the system in which there

is an operational problem, and (2) second to those

Shippers/Balancing Parties transporting gas in the area of the

system where action is required to correct the problem

necessitating the OFO. Transporter will tailor the OFO to match

the severity of the known or anticipated operational problem

requiring remediation as more fully set forth in subsections 14.5

and 14.6.

14.4 Notice: All OFO's will be issued via telephone to be followed by

a facsimile to the affected Shipper/Balancing Party, with

subsequent posting on PASSKEY. The OFO will set forth (1) the

time and date of issuance, (2) the actions Shipper/operator is

required to take, (3) the time by which Shipper/Balancing Party

must be in compliance with the OFO, (4) the anticipated duration

of the OFO, and (5) any other terms that Transporter may

reasonably require to ensure the effectiveness of the OFO. Each

Shipper and Balancing Party must designate one or more persons,

but not more than three persons, for Transporter to contact on

operating matters at any time, on a 24-hour a day, 365-day a year

basis. Such contact persons must have adequate authority and

expertise to deal with such operating matters. If Transporter

cannot contact any Shipper/Balancing Party because that

Shipper/Balancing Party has failed to designate a contact person

or Shipper's/Balancing Party's contact person is unavailable,

Transporter shall not be responsible for any consequences that

could have been prevented by communication. Transporter, however,

will make reasonable continuing efforts to notify the affected

Shipper/Balancing Party.

14.5 Action Alerts: In the event that Transporter determines that due

to (1) an ongoing or anticipated weather event, (2) a known

equipment problem, or (3) the anticipated continuation of a

current system operational problem, action is necessary to avoid a

situation in which the system integrity is jeopardized or

Transporter's ability to render firm service is threatened,

Transporter may issue an Action Alert as set out herein to

forestall the development of the situation.