East Tennessee Natural Gas Company

Second Revised Volume No. 1

Effective Date: 05/01/2000, Docket: RP00-245-000, Status: Effective

Original Sheet No. 111A Original Sheet No. 111A : Superseded

GENERAL TERMS AND CONDITIONS (Continued)

Any modification of an existing service shall be requested by

Shipper/Balancing Party's submission of a request for change via

PASSKEY or by facsimile if necessary. Such request for change,

after having been fully processed and accepted by Transporter,

shall be deemed to have the full force and effect of the

underlying service agreement. Transporter shall maintain a log of

all firm transportation requests.

Upon receipt of such request and after the request has been fully

processed and approved by Transporter, pursuant to the terms and

conditions of the applicable rate schedule and the General Terms

and Conditions of Transporter's FERC Gas Tariff, Transporter shall

approve on-line or by facsimile if necessary, the applicable

Service Agreement, as set forth in Transporter's FERC Gas Tariff

with the agreed upon terms and conditions contained therein.

Shipper shall execute on-line or execute and return via facsimile,

if necessary, the Service Agreement within the time period

specified by the applicable service tariff provision. Except as

provided in Section 7 of the General Terms and Conditions below,

Shippers execution on-line shall consummate a binding contract

between the parties.

5.2 Any request shall include the information listed below.

Shipper/Balancing Party shall provide any additional information

required by Transporter to process the request; provided, that the

request for additional information shall not affect the priority

of Shipper/Balancing Party's request.