W T G Hugoton, LP
Original Volume No. 1
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Effective Date: 08/01/2007, Docket: CP06- 90-002, Status: Effective
Original Sheet No. 221 Original Sheet No. 221 : Effective
GENERAL TERMS AND CONDITIONS
17.2 Procedures Regarding Compliance
(a) WTG Hugoton's procedures implementing the Standards of Conduct are
posted on its Internet website.
(b) Requests for Service. The specific information and format required
from a Shipper for a Valid Request for Service under Rate Schedules FT and IT
are set forth at Section 23 of the GENERAL TERMS AND CONDITIONS.
17.3 Procedures Regarding Complaints
(a) For purposes of FERC Order No. 497, all oral and written complaints
should be directed to:
WTG Hugoton, LP
Attention: Chief Compliance Officer
4000 N. Big Spring, Suite 115
Midland, TX 79705
Phone: (432) 620-6104
Fax: (432) 570-4246
(b) The recipient of the complaint will contact the appropriate person
for further review/resolution. WTG Hugoton will initially respond to the
complainant within 48 hours of the complaint. WTG Hugoton will respond in
writing to the complainant within 30 days of the complaint. The response
shall indicate the validity of the complaint and what corrective actions, if
any, should be taken.
(c) Requests for Service. The specific information and format required
from a Shipper for a Valid Request for Service under Rate Schedules FT and IT
are set forth at Sections 22 and 23 of the GENERAL TERMS AND CONDITIONS.