W T G Hugoton, LP
Original Volume No. 1
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Effective Date: 08/01/2007, Docket: CP06- 90-002, Status: Effective
Original Sheet No. 220 Original Sheet No. 220 : Effective
GENERAL TERMS AND CONDITIONS
16. SUSPENSION OF SERVICE DUE TO DEFAULT
In the event that Shipper fails to comply with the terms contained in
the applicable Rate Schedule and/or the terms of the Service Agreement, (other
than billing disputes, which is addressed in Section 9 of the GENERAL TERMS
AND CONDITIONS of this Tariff), in addition to any remedy it may have and upon
receipt of any appropriate regulatory approval, if any, WTG Hugoton may
suspend service hereunder after implementing a thirty (30) day notification
procedure to such Shipper. The notification procedure consists of a first
notice that would inform the Shipper that it has twenty (20) days to correct
the default, and a second notice to the Shipper that would inform the Shipper
that service will be suspended in ten (10) days. WTG Hugoton shall have the
right to waive any provision of the applicable Rate Schedule or Service
Agreement; provided, however, that no such waiver shall operate or be
construed as a waiver of any other existing or future default or defaults,
whether of a like or different character.
17. STANDARDS OF CONDUCT
17.1 Procedures Regarding Complaints
(a) All oral and written complaints regarding transactions with an
energy affiliate should be directed to:
WTG Hugoton, LP
Attention: Chief Compliance Officer
4000 N. Big Spring, Suite 115
Midland, TX 79705
Phone: (432) 620-6104
Fax: (432) 570-4246
(b) The recipient of the complaint will contact the appropriate person
for further review/resolution. WTG Hugoton will initially respond to the
complainant within 48 hours of the complaint. WTG Hugoton will respond in
writing to the complainant within 30 days of the complaint. The response
shall indicate the validity of the complaint and what corrective actions, if
any, should be taken.