T.W. Phillips Pipeline Corp.
Original Volume No. 1
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Effective Date: 01/01/2010, Docket: RP10-141-000, Status: Effective
Original Sheet No. 75 Original Sheet No. 75
GENERAL TERMS AND CONDITIONS
25.6. Except as otherwise specifically provided in this Tariff, any notice to be given
by Shipper shall be in writing and shall be sufficient if personally delivered or
sent by mail or facsimile transmission (with confirmation of receipt) to the
T. W. Phillips Pipeline Corp.
502 Keystone Drive, Suite 400
Warrendale, PA 15086
Attn: Executive Vice President
Any notice shall be deemed received on the date delivered if transmitted via
facsimile, telecopied, or personally delivered, or five (5) days following
deposit in the mail if mailed in the manner set out above. The designation or
address of the party to be notified may be changed at any time by delivery of
written notice of that change to the other party.
25.7. Service Complaints – Customers are encouraged to resolve any disputes informally
with their designated customer representatives. A formal complaint concerning any
transportation services offered by Transporter shall specifically state that it
is a complaint filed pursuant to Commission rules and shall be addressed to
address listed in Section 25.6.
25.8. Transporter shall inform Shipper within forty eight (48) hours that the inquiry
has been received and inform Shipper of Transporter’s initial response to the
inquiry and proposed course of action. Each inquiry will be noted on the trans-
portation request log. Each inquiry shall be investigated, and, within thirty
(30) days of inquiry, Transporter shall inform Shipper in writing of the action,
if any, taken in response to Shipper’s inquiry. Transporter shall maintain a
separate file for all shipper inquiries and Transporter’s responses.