T.W. Phillips Pipeline Corp.

Original Volume No. 1

Effective Date: 01/01/2010, Docket: RP10-141-000, Status: Effective

Original Sheet No. 75 Original Sheet No. 75

GENERAL TERMS AND CONDITIONS

(Continued)

25.6. Except as otherwise specifically provided in this Tariff, any notice to be given

by Shipper shall be in writing and shall be sufficient if personally delivered or

sent by mail or facsimile transmission (with confirmation of receipt) to the

following address:

T. W. Phillips Pipeline Corp.

502 Keystone Drive, Suite 400

Warrendale, PA 15086

Attn: Executive Vice President

Any notice shall be deemed received on the date delivered if transmitted via

facsimile, telecopied, or personally delivered, or five (5) days following

deposit in the mail if mailed in the manner set out above. The designation or

address of the party to be notified may be changed at any time by delivery of

written notice of that change to the other party.

25.7. Service Complaints – Customers are encouraged to resolve any disputes informally

with their designated customer representatives. A formal complaint concerning any

transportation services offered by Transporter shall specifically state that it

is a complaint filed pursuant to Commission rules and shall be addressed to

address listed in Section 25.6.

25.8. Transporter shall inform Shipper within forty eight (48) hours that the inquiry

has been received and inform Shipper of Transporter’s initial response to the

inquiry and proposed course of action. Each inquiry will be noted on the trans-

portation request log. Each inquiry shall be investigated, and, within thirty

(30) days of inquiry, Transporter shall inform Shipper in writing of the action,

if any, taken in response to Shipper’s inquiry. Transporter shall maintain a

separate file for all shipper inquiries and Transporter’s responses.