Empire Pipeline, Inc.

Original Volume No. 1

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Effective Date: 02/25/2009, Docket: RP09-267-000, Status: Effective

First Revised Sheet No. 213 First Revised Sheet No. 213

Superseding: Original Sheet No. 213

GENERAL TERMS AND CONDITIONS

20. COMPLAINT PROCEDURES

This Section 20 is required by 18 CFR 250.16:

Complaints by shippers and potential shippers concerning any

transportation or sales services offered by Transporter or any of

Transporter's transportation or sales practices and procedures should

be directed to Transporter's President, at (716) 857-7536.

Transporter will respond initially within 48 hours and in writing

within 30 days to such complaints. Any person dissatisfied with the

response received from the President, should resubmit the complaint,

in writing, to:

Legal Counsel for

Empire Pipeline, Inc.

6363 Main Street

Williamsville, NY 14221