Riverside Pipeline Company, L. P.

First Revised Volume No. 1

 Contents / Previous / Next / Main Tariff Index

 

 

Effective Date: 10/01/1993, Docket: RS92- 48-001, Status: Effective

Original Sheet No. 121 Original Sheet No. 121 : Effective

 

 

GENERAL TERMS AND CONDITIONS

 

 

26. MISCELLANEOUS PROVISIONS (Cont'd)

 

26.2 (c) (i) Any oral or written complaint shall state that it

constitutes a complaint pursuant to these procedures.

Any such complaint will be logged upon receipt by

Riverside pursuant to Section 250.16 of the

Commission's regulations. An initial response will be

provided by Riverside within two business days after

receipt of any such complaint. A written response

shall be provided by Riverside no later than 30 days

after the complaint is submitted.

 

(ii) If the complaint is not resolved to the Shipper's

satisfaction, the Shipper may request a formal review

by the Vice President, Marketing. Review and written

response will be made within 30 days.

 

(iii) If Shipper has exhausted all of the foregoing options,

further discussion may be pursued with the General

Counsel of Riverside. Review and response by the

General Counsel will be made within 30 days.

 

(d) System and Service Information

 

Any person desiring information on the availability,

pricing, or other terms of the transportation services may

call Riverside, Transportation Services Department

(913/451-3330). Riverside shall provide the following

information concerning capacity and system utilization,

updated as indicated. Information shall also be available

through Riverside's EBB, when operational.

 

(i) a list of all points at which interruptible

transportation capacity is curtailed, updated daily.

 

(ii) a summary of pipeline transportation activity, as

follows:

 

daily and weekly estimates of

 

-- aggregate firm transportation deliveries;

 

-- aggregate interruptible transportation.