Riverside Pipeline Company, L. P.
First Revised Volume No. 1
Contents / Previous / Next / Main Tariff Index
Effective Date: 10/01/1993, Docket: RS92- 48-001, Status: Effective
Original Sheet No. 121 Original Sheet No. 121 : Effective
GENERAL TERMS AND CONDITIONS
26. MISCELLANEOUS PROVISIONS (Cont'd)
26.2 (c) (i) Any oral or written complaint shall state that it
constitutes a complaint pursuant to these procedures.
Any such complaint will be logged upon receipt by
Riverside pursuant to Section 250.16 of the
Commission's regulations. An initial response will be
provided by Riverside within two business days after
receipt of any such complaint. A written response
shall be provided by Riverside no later than 30 days
after the complaint is submitted.
(ii) If the complaint is not resolved to the Shipper's
satisfaction, the Shipper may request a formal review
by the Vice President, Marketing. Review and written
response will be made within 30 days.
(iii) If Shipper has exhausted all of the foregoing options,
further discussion may be pursued with the General
Counsel of Riverside. Review and response by the
General Counsel will be made within 30 days.
(d) System and Service Information
Any person desiring information on the availability,
pricing, or other terms of the transportation services may
call Riverside, Transportation Services Department
(913/451-3330). Riverside shall provide the following
information concerning capacity and system utilization,
updated as indicated. Information shall also be available
through Riverside's EBB, when operational.
(i) a list of all points at which interruptible
transportation capacity is curtailed, updated daily.
(ii) a summary of pipeline transportation activity, as
daily and weekly estimates of
-- aggregate firm transportation deliveries;
-- aggregate interruptible transportation.