Ngo Transmission, Inc.
Original Volume No. 1
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Effective Date: 11/22/2003, Docket: RP04- 67-000, Status: Effective
Original Sheet No. 106 Original Sheet No. 106 : Effective
19. APPLICABLE REGULATIONS
This Tariff, including these General Terms and Conditions, and the
respective obligations of the parties under transportation service
agreements are subject to valid laws, orders, rules and regulations of
duly constituted authorities having jurisdiction and are subject to
change from time to time by addition, amendment or substitution as
provided by law.
20. CODE COMPLIANCE
It shall be the Shipper's sole responsibility to purchase, install,
operate, and maintain Shipper's facilities or equipment used for
odorizing, handling, manufacturing, storing, transporting or
distributing natural gas delivered to or received from Transporter in
compliance with all applicable local, State, and Federal codes, rules,
and regulations. Transporter shall not be held responsible for any
damages resulting from Shipper's noncompliance even if such is known to
21. WEB SITE ACCESS AND COMPLAINTS
21.1 Access to Internet Web Site: Information about Transporter's
system, its capacity, its services and procedures for requesting
its services, including a form for requesting service and
information about submitting an offer to release capacity, shall
be provided on Transporter's HTML webpage, accessible via the
Internet's World Wide Web, at: www.ngotransmission.com.
21.2 System and Service Information: Information on the availability,
pricing, or other terms of transportation services will be made
available on Transporter's Internet web site.
21.3 Service Complaints: Shippers are encouraged to resolve any
disputes informally with Transporter. A formal complaint
concerning any services offered by Transporter shall be directed
in writing to the person specified in Section 16 of these General
Terms and Conditions. Transporter will respond initially to the
complaint within five (5) Business Days, and in writing within
thirty (30) days.