Ngo Transmission, Inc.

Original Volume No. 1

Effective Date: 11/22/2003, Docket: RP04- 67-000, Status: Effective

Original Sheet No. 106 Original Sheet No. 106 : Effective

19. APPLICABLE REGULATIONS

This Tariff, including these General Terms and Conditions, and the

respective obligations of the parties under transportation service

agreements are subject to valid laws, orders, rules and regulations of

duly constituted authorities having jurisdiction and are subject to

change from time to time by addition, amendment or substitution as

provided by law.

20. CODE COMPLIANCE

It shall be the Shipper's sole responsibility to purchase, install,

operate, and maintain Shipper's facilities or equipment used for

odorizing, handling, manufacturing, storing, transporting or

distributing natural gas delivered to or received from Transporter in

compliance with all applicable local, State, and Federal codes, rules,

and regulations. Transporter shall not be held responsible for any

damages resulting from Shipper's noncompliance even if such is known to

Transporter.

21. WEB SITE ACCESS AND COMPLAINTS

21.1 Access to Internet Web Site: Information about Transporter's

system, its capacity, its services and procedures for requesting

its services, including a form for requesting service and

information about submitting an offer to release capacity, shall

be provided on Transporter's HTML webpage, accessible via the

Internet's World Wide Web, at: www.ngotransmission.com.

21.2 System and Service Information: Information on the availability,

pricing, or other terms of transportation services will be made

available on Transporter's Internet web site.

21.3 Service Complaints: Shippers are encouraged to resolve any

disputes informally with Transporter. A formal complaint

concerning any services offered by Transporter shall be directed

in writing to the person specified in Section 16 of these General

Terms and Conditions. Transporter will respond initially to the

complaint within five (5) Business Days, and in writing within

thirty (30) days.