Norteño Pipeline Company
First Revised Volume No. 1
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Effective Date: 04/01/1996, Docket: CP96- 81-007, Status: Effective
Original Sheet No. 267 Original Sheet No. 267 : Superseded
GENERAL TERMS AND CONDITIONS
Norte¤o shares personnel and facilities between
its own transportation gas sales functions. The
following persons have both sales and
Thomas C. Robillard Shanna E. Cawthon
Executive Vice President Gas Supply Representative
Norte¤o Pipeline Co. Norte¤o Pipeline Co.
21.2 Procedures Regarding Complaints:
(a) All complaints to be addressed under this
procedure must be in writing and mailed to:
Transportation and Exchange Services
Norte¤o Pipeline Company
504 Lavaca, Suite 950
Austin, TX 78701-2939
The complaint must be specific to a
particular event(s), i.e., allocation of
capacity, pending requests, etc. If the
complaint is vague and does not address a
specific event(s), it will be returned to the
complainant and complainant will be asked to
provide further details.
b) The receipt of the complaint will enter in
the complaint log:
1. Name of Complainant.
2. Date complaint received by Norte¤o.
3. Specific nature of complaint, i.e.,
allocation of capacity, pending
(c) The recipient of the complaint will forward
it to the appropriate party for further
review/resolution. Upon ascertaining of the
facts, Norte¤o will respond in writing to the
complainant. The response shall indicate the
validity of the complaint and what corrective
actions, if any, should be taken.