Norteño Pipeline Company

First Revised Volume No. 1

Effective Date: 04/01/1996, Docket: CP96- 81-007, Status: Effective

Original Sheet No. 267 Original Sheet No. 267 : Superseded

GENERAL TERMS AND CONDITIONS

(continued)

Norte¤o shares personnel and facilities between

its own transportation gas sales functions. The

following persons have both sales and

transportation responsibilities:

Thomas C. Robillard Shanna E. Cawthon

Executive Vice President Gas Supply Representative

Norte¤o Pipeline Co. Norte¤o Pipeline Co.

21.2 Procedures Regarding Complaints:

(a) All complaints to be addressed under this

procedure must be in writing and mailed to:

Transportation and Exchange Services

Norte¤o Pipeline Company

504 Lavaca, Suite 950

Austin, TX 78701-2939

The complaint must be specific to a

particular event(s), i.e., allocation of

capacity, pending requests, etc. If the

complaint is vague and does not address a

specific event(s), it will be returned to the

complainant and complainant will be asked to

provide further details.

b) The receipt of the complaint will enter in

the complaint log:

1. Name of Complainant.

2. Date complaint received by Norte¤o.

3. Specific nature of complaint, i.e.,

allocation of capacity, pending

request, etc.

it to the appropriate party for further

review/resolution. Upon ascertaining of the

facts, Norte¤o will respond in writing to the

complainant. The response shall indicate the

validity of the complaint and what corrective

actions, if any, should be taken.