Bobcat Gas Storage

Original Volume No. 1

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Effective Date: 10/15/2008, Docket: RP08-608-000, Status: Effective

Original Sheet No. 60 Original Sheet No. 60

GENERAL TERMS AND CONDITIONS

(Continued)

3. REQUEST FOR SERVICE (Continued)

3.6 Complaints (Continued)

Bobcat will respond initially within forty-eight (48) hours and in

writing within 30 Days of receipt of the complaint advising

Customer or a prospective Customer of the disposition of the

complaint. In the event the required date of Bobcat's response

falls on a Saturday, Sunday, or a holiday that affects Bobcat,

Bobcat shall respond by the next Business Day.

3.7 General Information.

(a) Any person may request information on pricing, terms of

service, or capacity availability by contacting Bobcat at

the following:

Bobcat Gas Storage

Attn: Jamie Craddock, Senior VP Marketing

11200 Westheimer, Suite 625

Houston, Texas 77042

Telephone: 713-800-3510

Facsimile: 713-800-3540

E-mail: jcraddock@bobcatstorage.com

(b) Each Customer will be provided with a list of phone numbers

for Bobcat's Gas dispatch and control personnel, who are

on-call 24-hours a day. Such information will also be

posted on Bobcat's Internet Web Site on a 24-hour basis.

3.8 Construction of Facilities. Bobcat shall not be required to

provide any requested service under any Rate Schedule, which would

require construction or acquisition by Bobcat of new facilities,

or expansion of existing facilities.