Steckman Ridge, LP

Original Volume No. 1

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Effective Date: 04/01/2009, Docket: RP09-389-000, Status: Effective

Original Sheet No. 280 Original Sheet No. 280

 

GENERAL TERMS AND CONDITIONS

(Continued)

 

22. COMPLAINT PROCEDURES

 

Complaints regarding Steckman Ridge's compliance with Steckman Ridge's

Standards of Conduct compliance procedures in providing storage

services pursuant to any of the rate schedules specified in this FERC

Gas Tariff and any other complaints regarding service pursuant to any

of the rate schedules contained in this FERC Gas Tariff shall be

communicated to Steckman Ridge's designated contact personnel with a

designation that it is a Standards of Conduct regulation complaint

and/or a complaint regarding service, as applicable. Such complaint

shall contain a clear and complete statement of the nature and basis of

the complaint and identification of the service request (if

applicable), together with supporting documentation, if any.

Information regarding the appropriate contact personnel shall be posted

on Steckman Ridge's Internet Web site.

 

Steckman Ridge will respond initially within forty-eight (48) hours of

receipt and in writing within thirty (30) days of the receipt of the

complaint advising Customer or potential customer of the disposition of

the complaint. In the event the required date of Steckman Ridge's

response falls on a Saturday, Sunday or a holiday that affects Steckman

Ridge, Steckman Ridge shall respond by the next Business Day.