Total Peaking Services, L. L. C.

Original Volume No. 1

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Effective Date: 08/15/2000, Docket: RP00-496-001, Status: Effective

1st Revised Sheet No. 49 1st Revised Sheet No. 49 : Effective

Superseding: Substitute Original Sheet No. 49

GENERAL TERMS AND CONDITIONS

(Continued)

 

3. REQUEST FOR SERVICE (Continued)

 

3.7 Complaints. In the event that a Customer or potential Customer

has a complaint relative to service under this FERC Gas Tariff,

the Customer shall provide a description of the complaint, in

writing, including the identification of the service request (if

applicable), and communicate it to:

 

Operating Manager

Total Peaking Services, L.L.C.

775 Oronoque Road

Milford, Connecticut 06460

 

Total Peaking will verbally respond initially within two (2)

Business Days from the day of receipt of a complaint. Total

Peaking shall respond in writing within 30 days of receipt of the

complaint advising Customer or a potential Customer of the

disposition of the complaint.

 

3.8 Information

 

(a) Any person may request information on pricing, terms

of liquefaction, storage, vaporization or other

peaking service or capacity availability by

contacting Total Peaking at the following:

 

Operating Manager

Total Peaking Services, L.L.C.

775 Oronoque Road

Milford, Connecticut 06460

 

(b) Each Customer will be provided with a list of phone

numbers for Total Peaking's dispatch and control

personnel, who are on-call 24 hours a Day.